PRIVACY POLICY INTRODUCTION

✅ Privacy Policy & Terms of Use

Last updated on: sep 13, 2020

1. Introduction

We respect your privacy and are committed to protecting your personal information.
By using this website, you agree to these terms and our privacy practices, including the collection and use of your data as outlined below.
These terms apply to all visitors and customers of the site.

2. Information We Collect

We may collect the following information when you interact with our website:

  • Full name

  • דוא"ל and phone number

  • Shipping and billing address

  • Payment information (handled securely by third-party providers)

  • IP address and device/browser type

  • Cookies, session data, and tracking information

  • Location data (if enabled)

3. How We Use Your Information

Your information is used strictly for the following purposes:

  • Fulfilling and delivering orders

  • Providing customer support

  • Improving site functionality and performance

  • Fraud prevention and risk analysis

  • Marketing optimization and retargeting

  • Compliance with legal and operational requirements

4. Cookies & Tracking

We use cookies and tracking technologies to enhance your experience. These may be used to:

  • Store your preferences and session details

  • Measure traffic through tools like Google Analytics

  • Run marketing campaigns such as Google Ads or Facebook Pixel

You may adjust cookie settings in your browser at any time.

5. Third-Party Data Sharing

We do not sell or rent your personal data.
We may share it only with:

  • Shipping and logistics providers

  • Secure payment processors

  • Infrastructure and analytics services

  • Legal authorities when required by law

All external services we work with comply with recognized data protection standards (e.g., GDPR where applicable).

6. שם המוצר Information & Substitutions

All product descriptions, images, and details are for general reference only. Minor differences may occur due to lighting, supplier updates, or batch variations.

Some products may be sourced from parallel production lines or compatible global manufacturers. All items are subject to internal quality control and meet equivalent standards.

In cases of stock unavailability, we may offer a visually or functionally similar item, sometimes with prior customer approval, depending on the situation.

7. Website Use & der Processing

  • ders are accepted Sunday through Friday

  • ders are not processed or shipped on Saturdays

  • We reserve the right to cancel orders due to stock errors, payment issues, or technical faults

Use of this website constitutes acceptance of these terms and any related site policies.

8. Delivery & Shipping Terms

All shipments are sent via registered and insured delivery, with a tracking number, package photo, and full coverage.

  • Estimated delivery time: 7–35 business days (depending on the destination and courier).

  • In rare cases involving courier issues or force majeure, delivery may extend to 60–120 business days.

  • If that occurs, we will arrange reshipment at our cost under our delivery insurance — refunds are not provided in such cases.

⚠️ If a package is intentionally left unclaimed, and not returned to us by the courier (according to their policies), the order is not covered. No refund or reshipment will apply in such cases.

We are committed to supporting our customers in all delivery matters and will assist in filing claims and offering compensation where appropriate.

9. Disputes & Chargebacks

If a transaction is disputed or reversed (chargeback), we reserve the right to submit the case to a licensed third-party debt collection service.

All orders are documented with:

  • Proof of payment

  • Package tracking number

  • Insurance coverage

  • Photo of the shipment prior to dispatch

This documentation may be used in legal or financial proceedings if necessary.

10. Contact Information

For questions about these terms, your data, or anything else:

📧 support@mallshoes.co.il

This website is operated by KS TRADING LIMITED, a UK company.
Administrative and support inquiries may be handled via our Tel Aviv contact office at 2 Yordei Hasira Street, Tel Aviv IL.